Chaty AI Receptionist - The Ultimate AI Voice Agent for Customer Service
Chaty’s AI virtual receptionist is the employee you’ve always dreamt of. Day or night, weekday or weekend, Chaty is ready and waiting to answer customer phone calls. There’s no sick days, no fuss, and no matter if it's the tenth time today that same frustrating question has been asked (don’t worry, we know exactly how that feels!).
Our AI receptionist provides reliable and consistent customer service, at the best possible price, and always with the signature Chaty smile.
What is Chaty AI?
Chaty is an AI receptionist for tour and experience operators. Our AI-powered receptionist system can answer phone calls & questions, check availability in real-time and, thanks to our deep integrations with leading software providers, can make bookings directly into your booking engine whenever you can't answer the phone.
With Chaty, customers can also query and modify bookings without human intervention, saving you valuable time answering emails and phone calls around the clock, and ensuring your customers get the information they need, when they need it.
Tourism’s First AI Receptionist
Reliable Features
Customisable Personas
Give your AI Receptionist a name and personality to match your brand. From Bazza the farmer, to Meg the aviation expert, the sky is the limit. Get creative and create your ideal 24/7 employee. Choose from rugged Aussie accents to polished luxury tones, with 541 custom voices across 51 locales available. Whether you want high-energy or laid-back, you can now pick the perfect personality to make every caller feel right at home.
Call Routing & Failover Handling
Configure when Chaty will answer the phone or when it will transfer the call to the Human Failover number. Chaty’s call forwarding feature intelligently routes complex customer calls from the AI agent directly to specific staff members or departments based on their unique availability, schedules and professional expertise. Ensure zero missed calls with our robust human-transfer failover system, seamlessly routing callers to a live local number when the AI is stuck or when requested by the customer, and instantly transition to email-backed message-taking if that line goes unanswered.
Dashboards & Insights for Smarter Decision-Making
The Chaty dashboard is your command centre. Translate raw call data into actionable business intelligence by mapping customer sentiment and engagement trends. Get the precise clarity needed to identify guest friction points, continuously optimise your knowledge base, and make smarter, proactive operational decisions to maximise conversion rates and revenue.
Answers Questions & Takes Bookings
Imagine that one pesky question that you hear every day, being answered promptly and kindly by your reliable AI Receptionist. Or a booking enquiry call while you are sleeping at 11pm being converted to a paid and confirmed booking the following day. It’s all possible with Chaty.
Real-Time Availability Checks
Chaty integrates directly with all of the major tour and experience booking systems. This means that booking enquiries can be handled immediately, even when you can’t answer the phone. Convert more callers to bookings without the need for more of your own time or additional staff.
Knowledge That Grows
With the transcript of every customer call available at your fingertips, identifying and addressing the information gaps on your website and knowledge base becomes infinitely easier.
Human-Like Conversations
Two-way High Definition audio for the sharpest communication yet. Chaty understands callers perfectly - even over wind or city noise - and responds with professional, natural-sounding clarity that eliminates misunderstandings. No awkward pauses, no waiting - just smooth, real-time conversations that turn callers into happy guests instantly.
Payment Integrations
Turn your phone conversations into instant revenue with Chaty Pay, a secure, PCI-certified solution that empowers your customers to effortlessly complete transactions using just their phone's keypad.
Instant SMS Weblinks
Some things are better seen than heard. Chaty automatically sends SMS links during calls - from Google Map pins for lost guests to PDF menus and tour videos. Give your callers exactly what they need, exactly when they need.
Get Started with Ease
Our onboarding wizard means you can be up and running with your very own AI Receptionist in under 5 minutes. But don’t worry, the Chaty team is made up of real humans, so if you have questions we’re always ready and waiting to help.
Enhance your Booking Platform with our Deep Voice AI Integrations
Chaty seamlessly connects with the tools you already use to supercharge your customer service and operations. Through powerful integrations with leading tour and experience booking software like Bókun, Fareharbor, Rezdy, and Roller, Chaty can automatically pull product information, check live availability, and handle the creation, modification, or cancellation of bookings directly over the phone. Additionally, it integrates with essential business applications like Google Analytics for deep reporting on call metrics and caller sentiment, and Slack to instantly drop detailed call summaries into your team's channels as soon as a conversation wraps up.
How does Chaty work?
Chaty is a fully customisable AI Receptionist, a voice agent that automatically answers phone calls, responds intelligently to customer queries, can send weblinks via SMS to provide customers with enriched information, route calls to staff members, make bookings directly into your booking system and take payments.
It’s an extremely reliable foundation for your business communications, as it absorbs information about the offering from your website and booking system. By aggregating these data sources, with the help of lightning fast AI processing, Chaty has the full context to provide your customers with well-informed, consistent and reliable customer service. When coupled with our cutting-edge voice processor and fully customisable options including 541 voice options, configurable scheduling and the receptionist’s own name and persona, your AI receptionist will quickly become an integral member of your team.
All interactions with Chaty are recorded within your secure dashboard, so that you can review conversations in full if a customer callback is required. This rich history of interactions also allows you, the business manager, to identify nuggets of missing information, so that your website and other digital touchpoints are always update in a thorough and timely manner, ensuring you are always providing the optimal customers experience for your guests, across the board.
Run Your Tours. Let Chaty Answer the Phones.
Chaty is the 24/7 AI Receptionist that captures bookings, answers guest questions, and fields your calls, so you can finally step away from the desk.
The Tour Operator’s Dilemma: When you're out guiding an experience, you can't answer the phone. But if a traveler gets sent to voicemail, they don't leave a message, they just hang up and call your competitor. Chaty ensures your phone is always answered by a flawless professional.
Buy Back Your Freedom and Focus on the Experience
Put Down the Phone and Guide
Safely step away from the front desk or silence your cell phone. Get back to doing what you love, delivering incredible experiences, knowing your business lines are fully covered.
Ditch the FAQ Grind
Questions like where to check in, what your cancellation policy is, or what to wear can take up your whole day. Chaty fields these repetitive, time-draining phone questions automatically so you do not have to.
24/7 Availability, Zero Burnout
Provide flawless phone support for international travelers in different time zones or late-night bookers, without paying a human team to be on-call around the clock.
Capture Every Single Booking (Without Touching Your Phone)
Instant Voice Engagement
Chaty answers every call on the first ring. Prospective guests get immediate, real-time assistance right when their buying intent is highest, preventing them from bouncing to another operator.
Seamless Booking Engine Integration
Chaty does not just answer questions, it closes sales. By integrating directly with your booking software, Chaty can guide callers through availability and lock in reservations right over the phone, or text them a direct booking link on the spot.
Stop the Voicemail Bleed
Travelers want answers now, not three hours from now when you finish your tour. Chaty gives them instant confirmation, dramatically increasing customer retention.
Smart Triage and Flawless Phone Operations
Smart Call Triage
Chaty acts as your digital front desk. It easily resolves 80 percent of routine inquiries, but knows exactly when a call is complex or high-value, seamlessly routing those critical conversations directly to you or your live team.
Massive Cost Savings
Scale your phone support exponentially during peak season without skyrocketing your overhead. Reduce or entirely eliminate the need for expensive answering services, call centers, or extra seasonal reception staff.
Unwavering Brand Consistency
Every single caller gets the same warm, professional, and high-quality experience every single time, no matter how chaotic or busy your day on the field gets.
Turn Phone Calls into Actionable Data
Optimise Using Real Caller Data
Chaty’s back-end dashboard automatically tracks and analyses the most common questions your guests ask over the phone. Use these insights to optimise your website content and marketing.
Sea World Helicopters
"I can finally leave my office with confidence that the phones are covered, and concentrate properly on giving our booked customers a memorable experience."
Scott Wilson, Director
Wildflower Gin Distillery
"As a solo manager, I was drowning in admin and missed calls. Chaty handles all the front-line questions and bookings, freeing me up to actually run the distillery tours and tasting sessions. The booking system integration is flawless."
James Greig, Director
The Red Boats
"720 calls handled and counting! Chaty is the only Al receptionist we found that integrates directly with our booking system.
It's freed us up to focus on our passengers rather than phone tag. Reliable, friendly, and truly one-of-a-kind technology. We'd be lost without it."
Andrew Somers, Director
Uluru Segway Tours
"Having an Al answering service like Chaty means that if our team are unable to answer a call because we're short-staffed, I don't end up with the phone on my day off, and I can go out and do things that I enjoy!"
Alex Dye, Business Manager
Nationwest Aviation
"Chaty's saving a lot of time in the mornings on callbacks which my admin team love, because now they can focus on what's important."
Bromwyn, Associate Director
Chaty Pricing - The Best Value AI Receptionist
For less than the price of a coffee each day, you can unlock the benefits of having a dedicated, full-time virtual employee. The best part? No sick days, no annual leave - Chaty’s AI Receptionist is your most reliable, consistent member of the team.
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AI Receptionist Frequently Asked Questions
Getting Started
With Chaty, setting up your AI Receptionist is a breeze. Simply follow the prompts and enter your business details, and our setup wizard will do the rest. You’ll be speaking with your very own AI Receptionist in less than 5 minutes.
