Bring Your Call Summaries Into the Conversation
Stop letting valuable customer insights get lost after the call ends. Chaty’s direct Slack integration delivers a detailed summary of every completed call directly to your team, so you can stay in sync and act faster.
Integrates seamlessly with
Is Your Team Missing the Full Story?
When a customer call ends, the conversation is over, but the information shouldn't be. Key details about bookings, support issues and sales opportunities can become buried quickly, leading to missed opportunities and a disconnected team.
How do you review call quality without manually retrieving every call transcript?
How does your team stay aware of important customer interactions?
How can you quickly share the details of a critical call with a colleague?
It's time to make Chaty call insights visible, shareable and actionable for your entire team.
Introducing the Chaty + Slack
Integration
Integration
Instantly and automatically post a summary message to a Slack channel or user each time a call is completed. Our seamless integration turns every phone call into a valuable data point that your team can immediately see, discuss and act on, right where they're already working.
A Complete Call Summary, Delivered Instantly
The moment a call ends, your Chaty AI receptionist doesn’t stop working, instead following up with a clear and concise summary message posted to your chosen Slack destination. This powerful notification gives your team everything they need to know about the call at a glance.
Each message includes
A Notification That a Call Occurred
Keep a real-time log of your business's call activity right within a dedicated channel.
An AI-Powered Call Summary
Get the key points of the conversation without reading the whole thing. Understand the caller's intent and the outcome in seconds.
A Link to the Full Transcript
Need more detail? A single click takes you directly to the complete, word-for-word transcript in the Chaty dashboard for in-depth review, training or record-keeping.
Essential Call Details
See important information like the caller's number, call duration, and whether a booking was made, giving you immediate context.
The Benefits of a Fully Informed Team
Integrating Chaty with Slack is the simplest way to improve visibility and collaboration around your most important customer interactions.
Improve Team Visibility
Give your entire team - from sales to support to management - a real-time notification on customer conversations without needing to log in to another platform.
Streamline Quality Control
Effortlessly review call summaries and transcripts as they happen. Quickly identify optimisation opportunities and ensure a consistently high standard of customer service.
Enhance Collaboration
Discuss specific calls directly in Slack. Tag a colleague on a tricky call or notify your team members about a large booking by simply forwarding the Chaty message.
Create an Effortless Audit Trail
Maintain a searchable, channel-based history of all your phone calls. Quickly find a past conversation or review the day's activity with a simple scroll.
Connect in Seconds
Getting started is simple.
Log in to your Chaty dashboard.
Navigate to the Integrations page and select Slack.
Authorise the connection and choose the specific channel or user to receive the call summaries.
You're all set! The next time a call is completed, your summary will appear in Slack.
Ready to Keep Your Team in the Loop?
Activate the Slack integration today to turn your phone calls into actionable insights and foster a more connected and informed team.
