Chaty AI Assistant for Tourism Operators - Live Demo

Chaty is Australia's leading AI Receptionist for busy tourism operators.  Whether you run a tour, experience or attraction business, Chaty can assist. Never miss a phone call again, as Chaty can not only answer phone calls and questions 24/7, but also integrates directly into the major booking systems including Rezdy, Fareharbor, Bokun and Roller.  To see Chaty live in action, check out our video demo above, or read the full transcript below.

Elkie: Hey, guys. What I'm gonna do today is introduce you to Chatty. What I'll do now is call Wildflower Gin, one of our venues, and you can see what she can do.

Chaty: Welcome to Wildflower Gin. This is Chaty. I am an AI assistant and can help make bookings and answer questions. You have called after our standard business hours. Let's see how I can help you.

Elkie: Hey, Chatty. Is there any availability in the cocktail bar Saturday night for two people?

Chaty: We have availability for a table for two on Saturday evening at these times, 3:00 PM, 5:00 PM or 7:00 PM. What time would you prefer?

Elkie: 7:00 PM, and will they be serving food?

Chaty: Yes. There's a pizza caravan serving sourdough pizzas each Friday and Saturday from 5:00 PM to 7:30 PM next to the cocktail bar. You can also bring your own food or order Uber Eats. Now, could you please provide your first name and how to spell it?

Elkie: Elkie, E-L-K-I-E.

Chaty: Thanks, Elkie. Now, please provide your last name and how to spell it.

Elkie: Wallis, W-A-L-L-I-S.

Chaty: Thanks, Elkie Wallis. Could you please provide your email address?

Elkie: [email protected].

Chaty: So, the email I have is [email protected], spelt E-L-K-I-E @ C-H-A-T-Y dot com. Is that correct?

Elkie: Yes. Perfect. Your table for two at 7:00 PM on Saturday is reserved under the name Elkie Wallis. If you need anything else, feel free to ask.

Elkie: Thank you.

Elkie: All right. So, on completion of the call, what's happening in the background is me, the customer, I have received the booking confirmation to my email and the venue has received the booking into their Rezdy. Over here, we've got the dashboard. Underneath that is conversations, where you will find a full transcript of the conversation immediately. Under that is agents. Okay. And the knowledge base provides information to answer questions together with products that are pulled from Rezdy. In the general tab, we have the, um, welcome message, choice of voice, and accent. And then there's call forwarding which, um, allows to set up department and individuals to accommodate requests as required.